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Given the complexity of today’s social and environmental issues, dialogue between government and citizens is essential in building a liveable city and a meaningful home for all. Managing the community engagement process requires a delicate, yet dynamic approach. While the collective process fosters a shared ownership towards the building of the city and society, it can also lead to protracted disagreements and potentially hinder effective decision making. The challenge then is in how public energies can be directed in a constructive manner.